Knowledge Base

  1. Address Book 

    1. Address book not loading properly
    2. How can I use the Address Book?
  2. Batch Processing 

    1. Supported and Unsupported Characters for Certified Mail Labels
    2. What is the Firm Book
  3. Downloading Reports 

    1. Why are my Certified Numbers in Scientific Notation?
    2. Mail Manifest
    3. How to import CSV data into an Excel Workbook
    4. Why do I need to import CSV data?
  4. Logging in 

    1. Can't Log In
    2. Where do I find my Account Number?
  5. No Signatures Displaying 

    1. No Signatures Displaying for My Certified Mail
  6. Payment - Account Funding 

    1. What Are My Payment Options?
  7. Preview your label prior to purchasing it 

    1. Sample Preview Label
    2. I can't close my Preview Label window...
  8. Printing Problems 

    1. How to Re-Print a Label?
    2. My Label is Stuck...
    3. Clearing Browser Data and Cookies
    4. Print Problems Printing My Certified Mail Labels
  9. Upload PDF Letter To Mail 

    1. Upload PDF Letter to Mail - No Preview to Approve
  10. How Do I Print A Label or Get Started Now 

    1. How Do I Print A Label or Get Started Now
    2. USPS Certified Mail - Required Green Banner
    3. Error: "Combination of Services not Available"
  11. Can USPS Intercept mail prior to delivery? 

    1. Can I have a letter pulled from the USPS Mail Stream?
  12. Can You Send Certified Mail to Canada or Mexico? 

    1. Can You Send Certified Mail to Canada or Mexico?
  13. Envelope Order - Certified Mail Lables 

    1. How do I order Certified Mail Envelopes?
    2. Flat 10 x 13 Envelope
  14. Can Certified Mail be Sent to a P.O. Box? 

    1. Can you send USPS Certified Mail to a PO Box?
  15. How Do I Track My Certified Mail? 

    1. How do I track my Certified Mail using CML?
    2. How do I track my Certified Mail?
    3. Why Did Tracking Stop on My Certified Mail Letter?
  16. How Long Does It Take Certified Mail Letter to be Delivered? 

    1. How long does it take USPS to deliver a Certified Letter?
    2. What can I do if my Certified Mail is not Delivered?
  17. What is Electronic Signature? 

    1. Electronic Return Receipt for USPS Certified Mail
    2. How does Return Receipt Electronic for USPS Certified Mail work?
  18. All articles 

    1. Can you send USPS Certified Mail to a PO Box?
    2. How long does it take USPS to deliver a Certified Letter?
    3. How Do I Get Proof of Mailing?
    4. Custom Letter Tracking Delivery Reporting (Partner)
    5. How To Set-Up A New Account

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